©2018 by Aspiring Party Hire.

FAQS

All You Need To Know

WHAT AREA DO YOU SERVICE?

We are based in Wanaka, however we service the Queenstown lakes area and surrounding areas. We are happy to also look at other areas, please contact us to discuss.

IS THERE A MINIMUM HIRE ORDER?

No we don't have a minimum order

WHAT IS THE DELIVERY FEE?

Our delivery fees vary depending on the location of your event, accessibility and the items on your order.
Each truckload will require 1-2 delivery people.
To give you an idea of how we price our deliveries we take into consideration the following:
Time taken to pack and load your order
Travel time to your location.
Unloading time
Return travel from your location to our warehouse.
For pickup, everything mentioned above reoccurs.
Prices quoted are for delivery on street level with safe and easy walkup access. Extra charges may be payable for delivery to and removal from higher or lower levels.
We do not use delivery charges to make a profit and do our best to make our delivery fees affordable.

ARE WE ABLE TO PICK UP OUR ORDER?

We offer a DIY service for some decor items only. Each order is individually considered for eligibility for DIY pickup.

DO YOU OFFER A SET UP SERVICE WHEN YOU DELIVER?

As part of our delivery service we are happy to set our furniture in place according to your instructions. This applies only to items that are undercover in a secure area. All detailing is to be done by yourself, your wedding planner or your stylist.

The areas that are to be set must be cleared of any unwanted items or furniture. The Aspiring Part Hire delivery team will not move any items not being delivered by Aspiring Party Hire.

There must be a site contact available at all times during the delivery to ensure the items are placed in the area that you wish.

We do not set up decor items unless Aspiring Party Hire is your planner and/or stylist.

WHEN WILL MY DELIVERY ARRIVE?

A member of our team will contact you one week prior to your delivery to confirm your delivery time. All delivery times given allow a two-hour window. If you have a preferred time and date of delivery, please let us know when booking.

WHAT IS YOUR CANCELLATION POLICY?

Booking deposits paid are non-refundable to cancellation, change of date or change of mind.

Any refunds will incur an administration fee of $90.00.

Your refund amount will be less this amount.

  • Cancellations 30 days prior to your booking will be eligible for a refund, less the booking deposit and the $90.00 administration fee.

  • Cancellations within 30 days prior to your delivery will be refunded the delivery and pickup fees only. The hire items dollar amount will not be refunded as this is considered loss of opportunity.

  • No refund applies to our required 40% booking deposit.

IS THE DEPOSIT REFUNDABLE?

Booking deposits are not refundable nor transferable.
A 40% non refundable deposit is required to offer both you and Frank & Joy security. By paying your booking deposit the items you have requested will be held for you only on your event date, Frank & Joy will make those items unavailable to other clients once your deposit is received.

CAN I CHANGE MY ORDER?

Once your booking deposit is received we do not allow items to be changed due to loss of opportunity.

DO YOU REQUIRE A BOND?

Yes. Every booking through Aspiring Party Hire is required to pay a minimum security bond of $500.00. Bond payment is assessed based on the individual orders and this can be more depending on what you are hiring

WHEN IS FULL PAYMENT EXPECTED?

Your full payment is required to be paid 30 days prior to your event. If your event is booked within the 30 day payment requirement, full payment is expected at the time of booking.

WHAT HAPPENS IF SOMETHING GETS BROKEN OR DAMAGED?

If an item is unreturned, broken, or damaged beyond repair, you will be sent an invoice for the full replacement value. Payment is required within seven days of the invoice issue date. Your bond will be refunded once payment is cleared or alternatively your bond can be used towards your payment.
Payment is required within seven days of the invoice issue date. Your bond will be refunded once payment is cleared or alternatively your bond can be used towards your payment.

WHAT HAPPENS IF UPHOLSTERED ITEMS OR SOFT FURNISHINGS ARE RETURNED DIRTY

For all cushions (including dining chair cushions) that are returned dirty a $2.00 plus GST per cushion fee applies.
Upholstered items that are returned dirty will be professionally cleaned at our warehouse and you will be sent an invoice for the cost of cleaning.
Payment is required within seven days of the invoice issue date. Your bond will be refunded once payment is cleared or alternatively your bond can be used towards your payment.